All casinos in UK are regulated to safeguard players and the wider public by ensuring gambling is fair and safe. The legislation is designed to assure all licensees meet the three core objectives:
- preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime
- ensuring that gambling is conducted in a fair and open way
- protecting children and other vulnerable people from being harmed or exploited by gambling
What does this mean to you?
WHY ME?
It can feel intrusive however, in order to comply with the legislation, we sometimes have to ask customers for additional information. This generally applies to our customers who game with us at higher levels or to assure that customers are playing within their means. We are lawfully required to demonstrate that the money spent by a customer is legitimate and their own.
WHAT DOCUMENTS MAY I BE ASKED TO PROVIDE
• Documents to verify your Identity
• Documents sometimes referred as ‘Source of Funds’ or ‘Source of Wealth’ which may include, but not limited to:
• Bank Statements
• Savings account Statements
• Payslips
CAN I REFUSE TO PROVIDE THIS INFORMATION?
Unfortunately, if we are not able to confirm that the money a customer uses is his or her own (and is from a legitimate source), we have to ask that customer to stop gaming with us until required documents are obtained.
WHO WILL SEE THIS INFORMATION?
Any information and documents provided by you will be treated with utmost confidentiality. It is treated as Personal Data, kept in secure environment and inline with UK GDPR.
HOW TO PLAY WITHIN YOUR MEANS?
First, you need acknowledge the difference between ‘disposable income’ and ‘discretionary spend’. Disposable income is the amount of money an individual person has left for saving or spending after expenditure associated with income (such as taxes and social contributions, property ownership and future pension provision). Discretionary income is disposable income (after-tax income), minus all payments that are necessary to meet current bills and living costs. Calculate how much you personally can afford to spend on gambling after you have met all of the essential costs. A member of our Management Team may ask you to consider if you have sufficient discretionary income to continue with your current level of gambling and we do this to ensure that we comply with safer gambling regulations and that we are protect our customers.
FOR MORE INFORMATION
For more on why all UK casinos must undertake these checks visit the UK Gambling Commission website [link https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/affordability-and-customers-personal-circumstances ]
RESPONSIBLE GAMBLING
To play any of our games at Shaftesbury Casino, you must be aged 18 or over. We operate a Think 25 policy and will require ID to verify your age.
Gambling can be a great way to unwind and have fun, but we encourage our patrons to think before they place their bets. If you believe your gambling habits may be getting out of hand and want advice on how to moderate your gambling, please explore the range of resources listed below.
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