How We Promote RESPONSIBLE Gambling
Shaftesbury Casino is a socially responsible operator. We recognise that we have a duty to ensure that gaming is fair, and to protect minors and vulnerable persons. We also ensure that our policies include measures to address responsible gaming issues and prevent crime. We don’t just believe in safer gambling - we do everything we can to implement safer gambling practices and measures wherever we can.


SET YOUR LIMITS
The key to gambling safely is understanding your limits and sticking to them consistently. That’s why at Shaftesbury Casino we empower you with the ability to set personal spend limits, allowing you to manage your budget and enjoy our casino responsibly. Setting limits puts you in control of your gaming activities, ensuring that the thrill of the game remains within your chosen limits. If you feel that you may need assistance speak to one of our friendly Gaming Managers for more information about all the tools available.

SELF-EXCLUSION
Shaftesbury Casino provides voluntary self-exclusion scheme for those who recognize the need for a break. Our self-exclusion programme allows you to take a step back and pause your gaming activities for a chosen period. Your well-being is our priority, and we support your decision to take control when needed.

TRAINED STAFF
Our dedicated team across both of our locations is trained to recognize signs of potential gambling-related issues, as well as action our Challenge 25 Policy to stop underage gambling. For those struggling to curb their gambling or looking for advice on behalf of someone else, we encourage you to approach any member of our staff. Our team is on hand to support you without judgment and ensure that your time at Shaftesbury Casino is enjoyable and secure.
SELF ENROLMENT NATIONAL SELF EXCLUSION (SENSE)
You can also self-exclude nationally from all casinos in the UK by asking to join the casino industry’s national self-exclusion scheme SENSE which is a voluntary scheme allowing people who believe they are affected by gambling problems/harms to exclude themselves nationally from all land based casinos in the UK. The aim of the scheme is to enable customer to self-exclude in a simple, transparent way. If you feel that you may need assistance speak to one of our friendly Gaming Managers for more information about all the tools available.
EXPLORE MORE RESOURCES
If gambling is negatively affecting you or someone you know, there are many specialist organisations that can provide free, confidential advice and help.
GamCare
GamCare provides confidential information, advice and support. Their advisers are available either by phone or live chat at any time, 24 hours a day and 365 days a year.
You can contact National Gambling Helpline on freephone 24-7: 0808 8020 133 or
visit their website for live chat.
GamStop
GamStop helps you control your online gambling. Once registered you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
Gordon Moody Association
Gordon Moody is the UK’s leading charity dedicated to providing residential treatment and support for gambling addiction, through recovery in a safe, supported environment.
BeGambleAware
https://www.begambleaware.org/
GambleAware https://www.begambleaware.org/
Gamble Aware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain.
Gamblers Anonymous
https://www.gamblersanonymous.org.uk/
Not part of the National Gambling Support Network, Gamblers Anonymous is a fellowship of people who have joined together to do something about their own gambling problem and to help other gamblers do the same.
NHS England
https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
NHS offer specialist gambling treatment clinics across England. The clinics have a team of psychiatrists, psychologists and counsellors who can provide therapy and treatment, support your recovery, and help your family and friends if they need it. You can self-refer to your nearest clinic or ask your GP for information on services in your area.
Primary Care Gambling Service
https://www.primarycaregamblingservice.co.uk/
The Primary Care Gambling Service (PCGS) is a free confidential NHS service for adults over 18, who experience harms from gambling. The service also provides support with physical, social and mental health problems.
PCGS offer a holistic, multidisciplinary team approach with Mental Health Nurses, GP’s, therapists, peer support and Psychiatrists. The PCGS also supports family and friends affected by gambling behaviours.