SAFER GAMBLING

At Shaftesbury Casino, we prioritise your well-being and enjoyment, ensuring that your gaming experience is not only thrilling but also safe. Responsible gambling is at the heart of our commitment to you, our valued patrons. We want to make sure that everyone is staying safe while they gamble, and be able to reach out when they are struggling to do so. Read on to discover how we champion responsible gaming and provide you with the tools to make informed choices.

How We Promote RESPONSIBLE Gambling

Shaftesbury Casino is a socially responsible operator. We recognise that we have a duty to ensure that gaming is fair, and to protect minors and vulnerable persons. We also ensure that our policies include measures to address responsible gaming issues and prevent crime. We don’t just believe in safer gambling - we do everything we can to implement safer gambling practices and measures wherever we can.

SELF ENROLMENT NATIONAL SELF EXCLUSION (SENSE)

You can also self-exclude nationally from all casinos in the UK by asking to join the casino industry’s national self-exclusion scheme SENSE which is a voluntary scheme allowing people who believe they are affected by gambling problems/harms to exclude themselves nationally from all land based casinos in the UK. The aim of the scheme is to enable customer to self-exclude in a simple, transparent way. If you feel that you may need assistance speak to one of our friendly Gaming Managers for more information about all the tools available.

EXPLORE MORE RESOURCES

If gambling is negatively affecting you or someone you know, there are many specialist organisations that can provide free, confidential advice and help.

GamCare

https://www.gamcare.org.uk/

GamCare provides confidential information, advice and support. Their advisers are available either by phone or live chat at any time, 24 hours a day and 365 days a year.

You can contact National Gambling Helpline on freephone 24-7: 0808 8020 133 or

visit their website for live chat

GamStop

https://www.gamstop.co.uk/

GamStop helps you control your online gambling. Once registered you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Gordon Moody Association

https://gordonmoody.org.uk/

Gordon Moody is the UK’s leading charity dedicated to providing residential treatment and support for gambling addiction, through recovery in a safe, supported environment.

BeGambleAware

https://www.begambleaware.org/

GambleAware  https://www.begambleaware.org/

Gamble Aware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain.

Gamblers Anonymous

https://www.gamblersanonymous.org.uk/

Not part of the National Gambling Support Network, Gamblers Anonymous is a fellowship of people who have joined together to do something about their own gambling problem and to help other gamblers do the same.

NHS England

https://www.nhs.uk/live-well/addiction-support/gambling-addiction/

NHS offer specialist gambling treatment clinics across England. The clinics have a team of psychiatrists, psychologists and counsellors who can provide therapy and treatment, support your recovery, and help your family and friends if they need it. You can self-refer to your nearest clinic or ask your GP for information on services in your area.

Primary Care Gambling Service

https://www.primarycaregamblingservice.co.uk/

The Primary Care Gambling Service (PCGS) is a free confidential NHS service for adults over 18, who experience harms from gambling. The service also provides support with physical, social and mental health problems.

PCGS offer a holistic, multidisciplinary team approach with Mental Health Nurses, GP’s, therapists, peer support and Psychiatrists. The PCGS also supports family and friends affected by gambling behaviours.